FAQs

What are the payment options I can use?

We provide you with various payment options like cash on delivery, debit/credit card payments, UPI payments and wallet payments as well.

What is the return & refund policy?

We provide 15 days, no questions asked, return and refund policy. The return pickup is processed within 2-3 working days. In case of cash on delivery order, you will have to share your bank account details through an email on care@vastrado.com or send the details on 9136767378 (customer service number) on whatsapp or sms for the refund.

How do I track my shipment?

After the order is dispatched you’ll automatically receive the tracking link on your registered number. If for any reason you’re not able to get the status please email us on care@vastrado.com or message us on any social media platform and we’ll be happy to help.

How do I cancel my order?

You can either mail us at care@vastrado.com or message us on any social media platform with the order id details and we will cancel the order on your behalf or you can even cancel it in my orders section on the website.

Is it safe to provide the bank details for COD refund?

Yes, it is absolutely safe. Bank details include account number, IFSC code and the account holder name only, which is mandatory for any bank transaction. We do not ask any other confidential details.

How can I check if the pin code of my city is deliverable or not?

Usually we provide delivery all over India, hence mostly all the pin codes are deliverable. Even then if you wish to check, you can mail us on care@vastrado.com and we will provide you with the required details.

I have created the return request. When will the product be picked up?

It usually takes 2-3 working days for the courier partner to pick the order, although pickup orders placed before 1pm can also be picked up on the same day itself.

I have returned the garment, When will I receive the refund?

It usually takes 5-7 working days for the refund to be processed.

I have received incorrect/defective products?

We are extremely sorry for the inconvenience. It is highly unfortunate that you have received a defective/incorrect garment. Rest assured we take utmost care at our warehouse and maintain high quality standards. Please help us with your order id and our executive will shortly call you and create a return pickup of the defective/incorrect garment. Once again we apologise for the inconvenience.

I was given a coupon code when I returned/cancelled my last order. How can I redeem it?

You can redeem your coupon code the next time you place an order. You just have to enter the coupon code while you checkout and the coupon code amount will be reduced from the total bill. The validity of the coupon code is 60 days. The entire coupon amount needs to be used in a single usage. Balance will not be carried forward.